--- title: "ROLLER Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is ROLLER the right Venue Management solution for you? Explore 148 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/164715/ROLLER/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-21" --- ROLLER 4.2 (148) [View alternatives](https://www.capterra.com/p/164715/ROLLER/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 21st, 2026 # Reviews of ROLLER Ease of use 4.3 Customer Service 4.2 ## Pros and Cons in Reviews ME Maddison E Events CoordinatorEntertainment, 201 - 500 employeesUsed the software for: More than 2 years. “The ability to identify payments linked to specific bookings and guest accounts, track spending over time, and issue refunds easily has played a critical role in streamlining our operations and improving the guest experience. While Roller isn’t fully customisable, we’ve appreciated how tailored solutions and thoughtful adaptations have been introduced to better suit the unique needs of our business and how we sell our products.“ September 19, 2025 Alistair C Founder CEOHospitality, 11 - 50 employeesUsed the software for: More than 2 years. “ROLLER started as a promising, well-supported solution, but the decline in customer success and the way basic tools are locked behind higher tiers mean I’d really struggle to recommend it now – in fact, we’re actively trying to move off the platform, and predictably our customer success manager has gone silent on us yet again.“ December 4, 2025 FS Fitria S Tourism AttractionSports, 11 - 50 employeesUsed the software for: More than 2 years. “The platform is stable, the schedule-based setup makes peak/off-peak ticketing straightforward, and managing parties, capacity, and vouchers/gift cards is efficient.“ September 25, 2025 Alistair C Founder CEOHospitality, 11 - 50 employeesUsed the software for: More than 2 years. “There are other platforms where these “premium” features are included as long as you’re using their system, which makes ROLLER’s upsell model feel out of touch and bad value for money.“ December 4, 2025 SM Shweta M Events CoordinatorConsumer Services, 11 - 50 employeesUsed the software for: More than 2 years. “Having bookings, guest details, and transactions in one system improves visibility and reduces manual follow-ups.“ December 16, 2025 DC David C Managing DirectorLeisure, Travel & Tourism, 51 - 200 employeesUsed the software for: More than 2 years. “It’s horrifically overpriced. Plus should have the ability like GoCardless to run membership Direct Debits in a super easy way, so as if debit cards change through being lost or stolen or get updated then we are still able to receive payments from the customers account.“ September 18, 2025 FS Fitria S Tourism AttractionSports, 11 - 50 employeesUsed the software for: More than 2 years. “Adding Price Rule support (or an equivalent) to Legacy, plus a bit more flexibility in promo conditions and email-template customization, would make ROLLER excellent end-to-end.“ September 25, 2025 TJ Tish J ManagerEntertainment, 2 - 10 employeesUsed the software for: More than 2 years. “After a year it deleted the membership accounts and we had to get all members to re-enlist therefore losing a good portion of our costumers.“ March 14, 2026 ## Showing most helpful reviews Showing 1-25 of 148 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Mason Y. Sr. IT Systems Analyst Entertainment Used the software for: 1-2 years ### "Feature-Rich Platform Built for Growing Venues" December 16, 2025 4.0 ROLLER is a powerful, reliable platform that continues to evolve in meaningful ways. It’s well-suited for venues that need strong operational tools, clear reporting, and dependable payment processing. The team is forward-thinking, and while there are occasional growing pains as the company scales, the overall value and long-term direction of the product are excellent Pros I’ve been using the ROLLER platform for over five years and have consistently been impressed with how forward-thinking the company is. ROLLER stays ahead of the curve by regularly releasing new features that genuinely improve day-to-day operations and back-office workflows, especially around accounting and reporting. The support team is knowledgeable and helpful, and I appreciate how ROLLER has expanded its support options over time, making it easier to get assistance when needed. Communication around product releases and new features is also very clear, which makes adoption and training much smoother. Payment processing is a standout feature. The reporting is detailed, transparent, and easy to understand, making it simple to track funds and reconcile transactions. Cons Support response times can occasionally be slower than ideal for urgent issues. While ROLLER is clearly growing and scaling, there are moments where faster turnaround would make a big difference, especially for time-sensitive operational needs. Switched from [Aluvii](https://www.capterra.com/p/159012/Aluvii/)[CenterEdge Advantage](https://www.capterra.com/p/114604/CenterEdge-Advantage/) ROLLER is an all-in-one platform with a modern UI that’s easy to learn from the ground up. Review Source Response from ROLLER Software December 17, 2025 Hi Mason, Thank you so much for taking the time to share such a thoughtful and detailed review. We’re truly grateful that you’ve been with ROLLER for over five years, and it’s wonderful to hear that our continued focus on innovation, product enhancements, and clear communication has had a positive impact on your operations. We also appreciate your feedback regarding support response times. As we continue to grow, scaling our support operations to meet the needs of all customers is a top priority. Your insight helps us identify where we can continue improving. Thank you again for your trust, partnership, and kind words. JT Jeraka T. Operations Director Museums and Institutions Used the software for: 6-12 months ### "Happy with our transition to Roller" October 14, 2026 5.0 Overall we've had a great experience! We love the look and capabilities of the platform. Support has also been wonderful to work with anytime we have questions. Pros The visitor interface and easy of product set up have been our favorite parts of Roller. From birthday party packages, to memberships, to admission tickets the ease of setting up the items and checkout process has been great. Cons We struggle with merchandise products, inventory reporting, and revenue and admission reporting. The reports do not get very granular to allow us to see bookings by a set series of types, memberships etc. We've figured out some work arounds, but some more detailed reports, with the ability to build out parameters would be helpful. Alternatives considered [Versai](https://www.capterra.com/p/121532/Explorer/)[Muse](https://www.capterra.com/p/10045355/Muse/) Reason for choosing ROLLER We felt that the usability from both the visitor side and our front desk staff (POS) and the option to integrate with our chosen CRM system were a big selling point Switched from [Blackbaud Altru](https://www.capterra.com/p/212448/Blackbaud-Altru/) We felt that no improvements or changes were being made to adjust to customer requests and needs. Our pricing greatly increased with a decrease in support. Review Source KK Kal K. Director of Operations Leisure, Travel & Tourism Used the software for: 2+ years ### "Mixed Bag!" October 22, 2026 3.0 We have gotten used to it. We have come up with lots of work arounds for all the limitations, complicated processes and set ups. We are hoping it will continue to improve and get better, more user friendly, quick checker ins and more new features, like interactive rentals map/floor plan with live occupancy information and integration with TOAST. Pros Overall functionality is solid. It gets the job done. The booking module that overlays on our website is my favorite. Cons #1 Reporting. It is archaic, mismatching, confusing and not accounting friendly. #2 Support. Slow and not very helpful. #3 Single waiver, no multi-waver support. Switched from [The Flybook](https://www.capterra.com/p/154169/The-Flybook/) Could not support our needs. In early stages and slow progress. Review Source CW Cameron W. Director Entertainment Used the software for: 6-12 months ### "Roller saved my Business." November 4, 2025 5.0 Roller literally saved our business when our previous POS supplier switched us off just as school holidays were starting. Operating a Trampoline Adventure Park, this was catastrophic to our business. After being referred to Roller by a friend of ours, Rollers amazing team were able to get us set up and operating ON THE SAME DAY. Still to this day, their platform has yet to fail us ( as the previous POS company did time and time again ), and their ongoing training and support have simply been amazing. Pros Easy user interface face / platform, Unbelievable personalized support, Great value. Secure, Prompt Payment processing and waiver system. Cons I am yet to find an issue with Roller. The only problem we had was not utilizing their system first. Switched from [VenueSumo](https://www.capterra.com/p/10018718/VenueSumo/) We were let down by Venue Sumo, Their platform constantly had issues with waviers, restrictions, plus they just switched us off in the middle of trade before a peak period. Roller have literally changed our world. Saved us with a Proven, Reliable platform and support network. Review Source Response from ROLLER Software November 12, 2025 Hey Cameron, Thank you so much for sharing your incredible experience! We’re thrilled to hear that ROLLER could step in and support your business when you needed it most, and that our platform and team have continued to deliver reliability and value. We’re proud to be part of your success story and look forward to helping your park thrive for years to come! SB Steve B. General Manager Entertainment Used the software for: 6-12 months ### "Awesome system, a few tweaks to make it perfect!" December 18, 2025 5.0 Overall makes our business run smoother and faster, with less hiccups! The booking system works great, and we haven't had a single double booking! Pros Great customer service, the system is obviously built with business success in mind. It's easy to add products, including special event tickets, and things just make sense! Cons Sometimes have issues with guests using company cards, the system declines for some reason. Also need the ability to add more automated emails based on what the users want to send. Switched from [Clubspeed](https://www.capterra.com/p/211057/Clubspeed/) We were having issues with the antiquated system, and experiencing double bookings frequently. Review Source Response from ROLLER Software December 23, 2025 Hi Steve, Thanks so much for the thoughtful review! We’re thrilled to hear ROLLER is helping your business run smoother and that the booking system is working reliably for you. We really appreciate the feedback around company card declines and automated emails—those insights are invaluable and help guide what we improve next. Thanks again for taking the time to share your experience! Alistair C. Founder CEO Hospitality Used the software for: 2+ years ### "Started strong, but support and value have fallen off a cliff" December 4, 2025 1.0 ROLLER started as a promising, well-supported solution, but the decline in customer success and the way basic tools are locked behind higher tiers mean I’d really struggle to recommend it now – in fact, we’re actively trying to move off the platform, and predictably our customer success manager has gone silent on us yet again. Pros I’m giving ROLLER 1 star, and it’s not because the core product is useless – it’s because the overall experience has gone sharply downhill. When we first started with ROLLER, it actually felt like a great product with solid support. Onboarding was smooth, there was a lot of hand-holding, and it felt like we had real partners helping us get set up for success. On the positive side, that original promise is still visible in the capacity management and price rules, which are genuinely good. They’re flexible, fairly intuitive, and make it easy to manage sessions, peak/off-peak pricing and promos. Day-to-day operations are fine once everything is configured. Cons Customer success has basically disappeared. Where we once had responsive help, our customer success managers now often go completely quiet on important questions, or take so long to reply that the issue is no longer relevant. For software at this price point, being ghosted like that is unacceptable. Basic marketing integrations are paywalled. Meta and TikTok pixels are treated as “premium” features, even though ROLLER already earns commission on sales going through the system. Penalising venues for trying to generate more revenue via paid marketing feels backwards. Poor value compared to alternatives. There are other platforms where these “premium” features are included as long as you’re using their system, which makes ROLLER’s upsell model feel out of touch and bad value for money. Switched from [GlobalTix](https://www.capterra.com/p/202594/GlobalTix/) Needed an improved capacity management system. Review Source Response from ROLLER Software December 15, 2025 Hi Alistair - Thank you for taking the time to share such a detailed review. We’re truly sorry to hear that your recent experience with ROLLER hasn’t reflected the level of service and value you received when you first came onboard. Your feedback highlights areas where we’ve clearly fallen short, and we'd appreciate the opportunity to address them. A member of our team will reach out promptly to discuss with you. KH Kimberly H. Corporate Director of Administration Entertainment Used the software for: 6-12 months ### "Rolling Smoothly with Roller POS!" September 27, 2025 5.0 We've been using the Roller POS system and have been thoroughly impressed with its performance and user-friendly design. One of the standout features is its ease of use—both staff and management quickly adapted to the system with minimal training, which helped streamline our day-to-day operations. The real-time reporting capabilities are another major advantage. Having instant access to up-to-date sales and performance data allows us to make informed decisions quickly, helping to improve both efficiency and customer service. Additionally, guests have consistently given positive feedback about the online checkout experience. The process is straightforward, intuitive, and hassle-free, which greatly enhances the overall customer experience and helps drive repeat business. Overall, Roller provides a reliable, efficient, and user-friendly POS solution that supports both operational needs and guest satisfaction. Pros Ease of use for team and guests creating new tickets is a breeze guests find check out easy to use Real time reporting Cons So far, I haven't found anything I don't love about the platform Only thing I wish we could control more is designing the emails we send to guests for confirmations Switched from [CenterEdge Advantage](https://www.capterra.com/p/114604/CenterEdge-Advantage/) Guests ease of use is better, better integrations for our Arcade Center edge was very clunky and outdated Roller has and updated modern feel Review Source Response from ROLLER Software October 15, 2025 Kimberly, thank you so much for your thoughtful feedback! We’re thrilled to hear that both your team and guests are finding ROLLER easy to use and that our real-time reporting is helping you make quick, informed decisions. We appreciate your suggestion about greater email design control—it’s valuable feedback that we’ll share with our product team as we continue to enhance the platform. HS Heather S. Director of Operations Entertainment Used the software for: Less than 6 months ### "DOO of 2 types of business using roller!" April 28, 2026 5.0 Great! customer service is 10/10 too! The implementation is great and super helpful. Those assigned to us are supportive and responsive. We appreciate the ease of roller. Pros We do love how it's simple. POS friendly. Office friendly. straight forward on the front end for customers. Discount codes/blocking of dates is easy. Cons A couple limitations with booking over the phone. Registration fee's not being an option. We'd also love to require people to sign off on more terms/conditions/have to agree to more with parties before booking but we have found some ways around that. We also hit some road blocks with customers being able to select a type of party within that party listing but hopefully finding ways around that too :). Alternatives considered [Jackrabbit Gymnastics](https://www.capterra.com/p/172591/Jackrabbit-Gymnastics/)[iClassPro](https://www.capterra.com/p/127097/iClassPro/) Reason for choosing ROLLER about 8 other softwares - we are required to use roller for our FEC though so keeping them consistent across both companies is best. Switched from [The Studio Director](https://www.capterra.com/p/92419/The-Studio-Director/)[Checkfront](https://www.capterra.com/p/99249/Checkfront/) We needed something more geared toward events AND tickets vs just ticketing. or just classes. Review Source EP Elisabeth P. Gift Store and Guest Services Manager and Senior Manager Hospitality Used the software for: 1-2 years ### "Overall worth the value" September 30, 2025 3.0 Overall, our experience is good with roller. However, there are some challenges that are still there that need to be overcome by the company such as noted above. Pros I really enjoy the easy to use nature of the POS machine and vending manager for all my staff. I also really enjoy how easy it is for a guest to purchase tickets through our online ticketing system. Customer support was a problem in the very beginning but the last year or so with the new system it seems to be a lot faster and we get answers a little bit quicker. Cons We have had a lot of connection issues and payment processing problems over the last year. I also wish that the inventory reporting and system was a bit more comprehensive. Alternatives considered [RocketRez](https://www.capterra.com/p/146552/RocketRez/) Reason for choosing ROLLER For the value and all of the different features, we felt that this was a better choice for a business Switched from [TicketSpice](https://www.capterra.com/p/146463/TicketSpice/) He wanted a more comprehensive product and something that allowed us to see our business as a whole Review Source Response from ROLLER Software October 6, 2025 Hi Elisabeth, Thank you for sharing your experience! We're happy to hear that you and your team find the POS and online ticketing easy to use, and that support response times have improved. We appreciate your feedback on connection, payment processing, and inventory reporting — our team is actively working on enhancements in these areas to deliver a more reliable and comprehensive experience. JP John P. director Entertainment Used the software for: 2+ years ### "LET'S HOLD YOUR FUNDS " September 30, 2025 2.0 OK. Was very proactive up to 6 months ago in developing and sorting out issues. Over the last 6 months not much development. Pros The ability to make timed group bookings by creating resources. Can send booking directly to customer Cons ITs integration with Volare now Roller Karting. There has been no real improving in the last 6 months like promised. We can't time items for sale e.g. Happy hour lunch time specials. Promised membership would be great for our business but it doesn't work in our environment. Roller has been very slow to respond and offering no solution With Roller payments our funds are held for days. Every other eftpos co pays daily. Other Karting venues have left Roller. We have a second venue and are not convinced to change to Roller. We are about to open a third and are giving thought to options Alternatives considered [Clubspeed](https://www.capterra.com/p/211057/Clubspeed/) Reason for choosing ROLLER We have a complicated business and Roller promised development Switched from [Clubspeed](https://www.capterra.com/p/211057/Clubspeed/) Client management and online bookings. tracking booking Review Source Response from ROLLER Software October 15, 2025 Hi John, thank you for taking the time to share your experience and feedback. We’re glad to hear that you’ve found value in ROLLER’s group booking features and client management tools. We’re sorry to learn about your recent frustrations with integrations, payments timing, and the pace of development. Our team has reached out directly to offer further support and work through these challenges with you—we’re committed to finding the best solutions for your business and ensuring your experience improves moving forward. CO Cameron O. Owner Entertainment Used the software for: 2+ years ### "Wouldnt use anything else, makes my life so easy!" September 18, 2025 5.0 Great, customer service has always been quick and knowledgable and able to fix my issues, onboarding was easy and the software has been improving more and more over the 5ish years we have been using Pros Its an all in one software that runs my whole business, it does everything I need it to do and its easy to use and learn for new staff Cons Nothing in particular, the price has been moving up a bit over the years, especially the pro version Alternatives considered [IBIS Reservation](https://www.capterra.com/p/179708/IBIS-Tourism-Management-Platform/) Reason for choosing ROLLER more suitable for my business needs and setuo more specifially for our industry Review Source Response from ROLLER Software September 26, 2025 Cameron, thank you so much for the glowing review! We’re thrilled to hear ROLLER has made running your business easier and that your team finds it simple to use. It’s great to know our customer service and continuous improvements have supported you over the past 5 years. We truly appreciate your loyalty and look forward to helping your business grow even further. SR Shannon R. Operations Manager Recreational Facilities and Services Used the software for: 6-12 months ### "Solid system with some upgrades needed" September 26, 2025 3.0 Overall I am happy with how Roller functions, I've seen better systems but also worse! It's a solid system. Pros The Roller user interface and the customer support are good. Functionality of the system overall is good too. Cons Some limited ticketing functionality and complicated set up processes initially. Support in set up could have been better - we definitely required a bit more hand holding! Switched from [FuseMetrix](https://www.capterra.com/p/212880/FuseMetrix/) The system didn't have the features we needed, particularly for the Marketing teams. Review Source Response from ROLLER Software September 29, 2025 Shannon, thank you for sharing your feedback. We’re glad to hear you find the interface, functionality, and support strong, and that ROLLER has been a solid system overall. We also appreciate your comments on ticketing functionality and setup. Over the past 12 months, we’ve invested heavily in our support team, introducing 24/7 global live chat and phone support, and increasing our team by 50% to make sure customers get the help they need more quickly and easily. Thanks again for taking the time to share your thoughts. AC Amaiah C. Assistant General Manager Entertainment Used the software for: 2+ years ### "Roller Review " January 30, 2024 5.0 Pros I appreciate the ease of using Roller once you are familiar with the software. Cons There are many features that just seem basic to have that the software has yet to develop. Alternatives considered [Aluvii](https://www.capterra.com/p/159012/Aluvii/) Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) We needed better Venue Management and needed our waivers to be intertwined with our software. Review Source Response from ROLLER Software February 7, 2024 Amaiah, thanks so much for taking the time to leave your feedback. We're happy to hear you're enjoying the all-in-one nature of the platform and having your waivers integrated. Please be sure to submit or vote on feature ideas in our product roadmap so we know what's important to you! https://support.roller.software/hc/en-us/articles/360001227895-Submit-your-product-feedback LH Lewis H. Digital Marketing Manager Leisure, Travel & Tourism Used the software for: 1-2 years ### "Using Roller for 6 Venues" January 31, 2024 4.0 Great for the most part and definitely the smoothest and least problematic experience I've had with other similar platforms, however there are some glaring issues that if resolved would make for an even better experience. Pros Of all the booking systems I've used, Roller is definitely the best. For the most part it's easy to use, functions as we need to day to day with few issues, checkout customisability is great, we appreciate the regular updates on what roller is working on, customer support response times are usually very fast, etc. We operate 6 venues across 3 different businesses that have a complex range of different product and booking requirements. Unlike other systems we've used, Roller has been the best at adapting to those requirements and create a smoother booking experience. Compared to other systems we've used, Roller is superior in 90% of areas and is a system I would recommend to people. Cons Like with any system, there are issues: - Reporting is poor. Custom reporting is a much needed addition. Pulling information is so difficult and for certain things impossible. - While email templates are great, the fact we are limited on what we can customise in emails is an issue. A custom email builder would be great with the ability to set parameters for when the email is sent - e.g. when a customer's membership is about to run out to warn them about automatic renewal. - On a few occasions, we've reported an issue to roller support, and we've had to actually explain to them how certain features in the roller system work. They would attempt to resolve something but not know how to actually use it in the first place so I'd have to explain it to them first before they could actually look into why it wasn't working. - One occasion we had a support issue that went unanswered for months. It took 2 months of emails and phonecalls just for them to understand what the issue was, and further months for it to be resolved. - I know it is in development but the lack of integrations with the likes of Mailchimp is definitely a negative - There is no option on scheduling to edit multiple products at once. We run a go karting track and most sessions all run on the same schedule. Having to duplicate those into every individual product is really time consuming. Switched from [BookNow Software](https://www.capterra.com/p/214764/BookNow-Software/) Poor customer support and functionality which they refused to improve Review Source Response from ROLLER Software February 9, 2024 Lewis, thank you so much for taking the time to share your positive experience! We're thrilled to hear that you're enjoying the ease of use across all 6 of your venues. Please make sure to submit or vote on feature ideas in our product roadmap so we know what's important to you. And stay tuned for some updated on reporting/analytics in the coming months! https://support.roller.software/hc/en-us/articles/360001227895-Submit-your-product-feedback JG Jasna G. Ticketing Services Manager Museums and Institutions Used the software for: 1-2 years ### "Positive Experience " July 10, 2024 4.0 The experience has been positive so far. The system has met all of our interim needs. Pros Simple user interface for venues Clear directions in help centre Frequent addition of new features Interface for venues not only end user Cons Response times on some tickets have been lengthy Unable to text/email tickets sold at POS to a customer phone for scanning at a later date. We had to use physical ticket stock to combat this Fixed confirmation email template, inability to fully customise to a single event series or product Very limited function in check in app Alternatives considered [Veevart](https://www.capterra.com/p/155877/Veevart/) Reason for choosing ROLLER There were a number of other products that were considered as part of the brief. More of our essential criteria were met by Roller Switched from [Humanitix](https://www.capterra.com/p/10004030/Humanitix/) We required more utility in order to ticket a blockbuster exhibition. Required a POS also. Review Source Response from ROLLER Software July 29, 2024 Jasna, thank you so much for taking the time to leave your detailed feedback. We're thrilled to hear you're enjoying the simple interface and clear directions in the help centre. For any urgent issues, please be sure to give us a call, available 24/7 for all customers, so we can help with any critical issues. US Phone +1 213 929 5385 UK Phone +44 20 3514 1011 AU Phone +61 3 8103 3032 Also, be sure to submit or vote on features in our public roadmap so we know what is most important to you: https://support.roller.software/hc/en-us/articles/360001227895-Submit-your-product-feedback MS Madison S. Assistant Manager Entertainment Used the software for: Less than 6 months ### "Brand New to Roller" January 31, 2024 4.0 Overall, the people at Roller are extremely nice however they have not been helpful. We have had phone calls, email chains, etc. and it seems like everytime we ask a question, the Roller representative trails off about an unrelated topic and never comes back to answer the original question. Thus, my team and I have had to figure out almost everything on our own and it is not easy. Customer support tells us to try the "help page" or "try googling it" but we have read numerous online posts and watched several how to videos and yet none of which have been all that helpful. Overall, it has been quite a disappointing switch. Pros I like how fast things load through Roller. Cons Everything else. We were told that Roller would be 10 times easier than our previous system and that has been a total lie. Everything is almost twice as complicated as our old system and sadly the Roller team has been less than helpful when it comes to answering my team and I's questions. Switched from [CenterEdge Advantage](https://www.capterra.com/p/114604/CenterEdge-Advantage/) Was told Roller would be 10 times easier to use Review Source Response from ROLLER Software May 1, 2024 Madison, thank you so much for taking the time to leave your feedback. We’re really sorry to hear that you've had a disappointing experience with ROLLER. Customer experience is our #1 priority so we'd like the opportunity to resolve your issues. I couldn't find any support requests that aligned with your comments so please contact me directly so I can escalate your concerns appropriately. JM Joshua M. Operations Manager Entertainment Used the software for: 1-2 years ### "Overall, ok" September 18, 2025 4.0 The platform is good once it is set up. Getting replies for customer support can take a bit to get. Once they are dialects in on the issue, they can be quick. Pros I think the usability is great. Easy to train new staff. I like how the dashboards work and the ease of using guest and booking profiles Cons Reporting… a lot does not make sense, and can be difficult to pull what Relevant info is needed. Being able to pull reports on what is consumed that day vs what is paid for (delayed booking) would be helpful (currently being addressed by roller). F&B integration. Very excited to see how things work out over the next year. Review Source Response from ROLLER Software September 26, 2025 Joshua, thanks for sharing your feedback and for highlighting what’s working well for you, like usability and dashboards. We appreciate your input on reporting and F&B integration; both are key areas our team is focused on improving. We have recently rolled out 24/7 live chat and phone support across the globe, so you can get in touch with a support representative whenever you need to! We’re glad to hear you’re looking forward to what’s ahead, and we’ll continue working to make sure ROLLER supports your needs even better. AF Aleaha F. Call center manager Leisure, Travel & Tourism Used the software for: 2+ years ### "Not horrible" September 18, 2025 3.0 Overall experience with roller is okay, there are a lot of areas that can improve within the system. Pros I liked the fact you're able to issue gift cards virtually, the customer support is nice as well. There isn't to many times roller has gone down and not worked while using it Cons Navigation, the fact you aren't able to put in card numbers for purchases, the fact when you reschedule if it's not the same exact price it doesn't still change and automatically send a payment link for purchase Review Source Response from ROLLER Software September 26, 2025 Aleaha, thank you for your honest feedback. We’re glad to hear you’ve found value in features like virtual gift cards, reliability, and support. We also appreciate your input around navigation, card entry, and rescheduling. On payments, we use secure payment links instead of manual card entry to help protect customer data and maintain PCI compliance. These links can be sent by SMS or email. You can read more about how it works here: https://mysupport.roller.software/hc/en-us/articles/5049558430351-Send-payment-request-links-via-SMS-or-email. Thanks again for sharing your experience. Your feedback helps us keep improving ROLLER. AH Aiyanna H. AGM Entertainment Used the software for: 1-2 years ### "Great system when you know what you are doing" September 23, 2025 5.0 Overall I have had a good experience and I like that it constantly updates. Especially with parties, as that’s my area within the company I work for. Pros That when a new problem arises or idea shortly after there is an update. Whenever I think totaled hm we need this, we then get a notification. Cons I can’t think of anything at the moment. So far both pos and venue manger have been pretty useful and work hand in hand with each other. Review Source Response from ROLLER Software September 30, 2025 Aiyanna, thank you for sharing your feedback. We’re glad to hear you’ve had a good experience with ROLLER and that updates have been helpful, especially for parties. We love to hear that both POS and Venue Manager are working well together for your team. We appreciate you taking the time to leave a review! ML Manuel L. Business Developer Entertainment Used the software for: 6-12 months ### "Usable for most use cases, great all in one solution" September 23, 2025 5.0 Pros Its easy to use if you learn how to handle it.The setup calls are very helpful, if you need support you get feeback from support team in a few hours. Cons Sometimes for some hard use cases its not that easy usable. But most of the times, you will find a workaround to use it for such cases. The admin backend is only available in english, maybe for the future, german would be great. Review Source Response from ROLLER Software September 29, 2025 Manuel, thank you for taking the time to share your feedback. We’re glad to hear the system is easy to use and that setup calls and support have been helpful. We appreciate your comments on handling complex use cases and the request for German language support. Insights like this help us prioritize future improvements. Thanks again for sharing your experience! MR Malik R. Manager Leisure, Travel & Tourism Used the software for: 1-2 years ### "Great System " September 23, 2025 5.0 very good, love it, from booking to scheduling, invoicing payment , every single step is easy, more over the car payment function with in the system itself helps alot , over all a great software Pros user friendly, easy to book and processing payments and invoices are so great. its is very secure for guest data and info is saved under GDPR for a better customer support. great value for money Cons reports must be providing more information and there should be an option to segregate and filter nationalities and age groups Review Source Response from ROLLER Software September 30, 2025 Malik, thank you for your kind words and for recommending ROLLER! We’re so pleased to hear the platform has been user friendly, secure, and valuable for your team. We also appreciate your suggestion on reporting with more filters. Please be sure to submit or vote on features in our product roadmap so we know what's most important to you: https://mysupport.roller.software/hc/en-us/articles/360001227895-Submit-your-product-feedback Thanks again for choosing ROLLER! RF Ross F. D Recreational Facilities and Services Used the software for: 2+ years ### "Better more flexible alternatives available " February 12, 2025 2.0 Difficult & inflexible to deal with. Inflexible and slow to pass on funds through their payment system. Pros Inflexible arrangements & quite an arrogant approach to the market. There are now more flexible workable offerings available from other providers. We will not be renewing. Cons They hang onto your money and i suspect invest in short term money markets Review Source Response from ROLLER Software February 14, 2025 Ross, thank you for sharing your feedback and we’re sorry to hear that your experience with ROLLER hasn’t aligned with your expectations. Our goal is always to provide flexible solutions and an excellent experience for our customers. We’ve been in touch recently to offer support and ensure everything is lined up for a smooth transition. We’d still love the opportunity to connect and address any concerns or clarify. Please don’t hesitate to reach out to directly if ever we can help further. JW Jon W. Financial Controller Entertainment Used the software for: 1-2 years ### "Financial Controller" June 27, 2024 4.0 Overall the system is good, particularly for the front of house staff. The limitation is for the reporting and integration functionality. Pros Ability to sell online, check in / out functionality Cons Reporting and integration. The reports to be able to produce balance sheet items like debtors, customer deposits in advance and gift cards can only be produced by extracting the revenue reports and takes a considerable amount of time. It doesn't currently integrate with Quickbooks so all entries must be bought manually into the software. Review Source Response from ROLLER Software July 3, 2024 Thanks so much for taking the time to leave your feedback Jon. I'm glad to hear that the system is great for your front of house staff. I'm sorry to hear you're finding gaps in the reporting. We are continually evolving the product and our integration roadmap - please be sure to submit or vote on features in our product roadmap so we know what's going to make your job easier! https://support.roller.software/hc/en-us/articles/360001227895-Submit-your-product-feedback AA Aadil A. Head of IT Entertainment Used the software for: 1-2 years ### "All in one System for Entertainment industry" July 3, 2024 4.0 Overall the support is great and the updates to the features are taken care of. However, it would be great if minor customization can be accommodated depending on business requirements. Pros ROLLER app is very intuitive and easy to use and administer. Works really well as a SAAS product even at the Point of Sale. All areas such as F&B and waiver are well integrated to consider the app as an All in one solution. Cons If there are multiple venues, it becomes a hassle to manage as they are independently managed and administered. HQ can solve the problem but can be an additional cost. Alternatives considered [Parafait](https://www.capterra.com/p/206328/Parafait/) Reason for choosing ROLLER Features offered, and a great UI. Review Source Response from ROLLER Software July 4, 2024 Aadil, thank so much for leaving your review. We're thrilled to hear you find ROLLER intuitive and easy to use and are enjoying the all in one nature of the solution. I will pass on your feedback about the HQ functionality and in the meantime if you'd like to share any other feature requests, please be sure to post them in our product roadmap in the app. https://support.roller.software/hc/en-us/articles/360001227895-Submit-your-product-feedback JP Jeremy P. Director of Revenue Entertainment Used the software for: 1-2 years ### "Riversport Review " June 27, 2024 4.0 Roller is much better than software I have used previously. The biggest concern I have is reliability of critical kitchen printer communication. I would also like to have reporting functions that compartmentalize by sub-departments and sub-categories in the software. Pros I like the cashier interface with the touch screen. Very user friendly. Cons I have had some direct guest impacts from kitchen printer communication failure. Review Source Response from ROLLER Software July 1, 2024 Thanks so much for taking the time to leave your review Jeremy. We love to hear that you're enjoying the software and finding it user friendly. I've passed on your feedback to your Customer Success Manager and she will be in touch regarding the kitchen printer error. Please be sure to submit and vote on features that are important to you in the product roadmap in the app: https://support.roller.software/hc/en-us/articles/360001227895-Submit-your-product-feedback Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.